FAQ
Here are some of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at contact@pianoluxury.com.
Which Browser Should I Use To View Your Site?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.
How Do I Place An Order On pianoluxury.com?
Ordering on pianoluxury.com. is easy and safe. Once you have found the item you would like to purchase, click on the “Buy It Now” and then click the bag button in the upper right corner to proceed to the checkout. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.
What Payment Methods Does pianoluxury.com accept?
We currently accept all major credit cards, debit cards and PayPal. For information on alternate payment methods, please contact Customer Support team at contact@pianoluxury.com.
Is It Safe To Order On pianoluxury.com?
Yes, it is safe to order on pianoluxury.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
How Safe Is My Personal Information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information send during the checkout process. For more information on how we secure and use your infomation, please consult our Privacy Policy.
How Do I Apply My Discount Code?
On the checkout page, enter your discount code under the 'Discount' field. Please note that only one discount can be applied per order, and each discount has one use per customer.
I Love Your Products, But Are They Safe?
Yes. We have made sure that none of our products do contain any dangerous material or any other material that could endanger your personal health.
When Will I Get My Order?
All orders will be dispatched from our warehouse within 3 business days. In peak periods, please allow for up to 7 business days for dispatch. Note, all shipping times exclude clearance/customs delays.
How Long Will It Take To Receive A Tracking Number?
It will take usually between 3-5 business days. If for any reason you have not received your shipping confirmation email, please let us know by emailing contact@pianoluxury.com. We will be happy to find out what exactly is going on with your order.
Which Currency Will I Be Charged In?
We process all orders in USD. While the content of the cart may be displayed in several currencies, you will checkout using USD at the most current exchange rate.
Can I Change Or Cancel My Order?
To cancel or change your order, please email us immediately on contact@pianoluxury.com (not more than 24 hours). Once our warehouse has processed your order, we will be unable to make any changes, so it is important to contact us as soon as possible.
What If I Need To Return Something?
No worries! Contact us and we will help guide you through the process to send the item back.
What Can I Do If I Received A Damaged Item?
If you have received a damaged item, please let us know immediately at contact@pianoluxury.com so we can resolve the issue as soon as possible!
We are not responsible for any damages caused by wear and tear if the item does not fit due to issues with sizing. Damages caused by refitting and resizing on your own will not be accepted.
Where Can I Buy contact@pianoluxury.com products?
Please be aware, that as the business grows it does mean that we are vulnerable to fake accounts claiming to sell pianoluxury.com produces. Therefore, when placing an order with pianoluxury.com, please order from pianoluxury.com, as this is the only place in which you will find real and authentic pianoluxury.com products.
What If I Have A Question Not Listed Here?
Contact us at contact@pianoluxury.com and we will follow-up with you within 24 hours.